Support

Riley is available to people age 18 or older. You can create an account in the app, agree to the Terms and Privacy Policy, and verify your email address. Contact Riley support if account creation or verification does not complete.

Contact support

Email support@rileyos.com from the address associated with your Riley account. Include a short description, the approximate time of the issue, and the app version. Do not email passwords, access tokens, or confidential workspace content.

Mailing address: Mythril Systems Inc., 103 Broadway Boulevard, Grand Falls, New Brunswick E3Z 2J6, Canada.

Sign-in and access

Riley signs in through a secure browser session. If sign-in succeeds but your workspace is unavailable, Riley support can verify your account and workspace status.

Voice and microphone

Voice mode requires microphone permission and an active network connection. You can review microphone access in iPhone Settings under Privacy & Security, then Microphone.

Plans and Apple subscriptions

Riley includes a free tier and optional monthly Personal and Pro subscriptions. The localized price and billing period appear before you confirm an App Store purchase. In Riley Account settings, use Restore Purchases to restore an eligible purchase made with the same Apple account, or Manage Apple Subscription to review, change, or cancel the subscription through Apple. Subscriptions renew automatically until canceled.

Permanent account deletion

Deleting your Riley account does not cancel an Apple subscription. Before deletion, use Manage Apple Subscription in Riley or Apple's subscription settings to cancel if you do not want it to renew. Then open Riley, go to Account, and choose Delete Account. Access is revoked immediately, and deletion of your files, chat history, memories, provider credentials, RevenueCat customer record, and personal account data is normally completed within 30 days. Encrypted backups expire within 35 days. We will keep you informed if verification takes longer. See the complete account deletion instructions. If you cannot sign in, email support from your account address and request permanent deletion.

Data and privacy requests

Email privacy@rileyos.com to ask for access to or correction of personal information, withdraw optional consent, or make a privacy complaint. We may need to verify your identity before acting on a request.